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FAQ

Q: I forget my password.

A: If you’ve forgotten your password, please enter the “Sign In” page, and then click “Forgot your password”. Then you will see a new window, you should follow the instruction to reset a new password. Or if it doesn’t work, you can create a new account.

 

Q: How long does it take to ship out my order? 
A: All orders take 2 to 4 business days to process, package and ship out from our warehouse. After the items are shipped out, the shipping time depends on which shipping methods you choose. The approximate delivery time please refer to “Shipping Guide”.

 

Q: How can I estimate my shipping fee?

A: Shipping fee varies depending on the shipping methods you select, the total weight and size of your order and your destination address. You can estimate your shipping costs at any time by clicking on the Shopping Cart and then proceeding to “Calculate Shipping Fee”.

 

Q: Do you ship internationally?

A: Yes. We ship worldwide.

 

Q: Do you offer free shipping?

A: Unfortunately, no. You should pay all the shipping fee.

 

Q: How to track my order(s)?

A: Once your order is shipped out, you will receive an email confirmation for the shipped order along with the tracking number and carrier information. You can track your order(s) by searching the tracking number or you can contact us for more information.

But if you choose the shipping method with no tracking number, the only thing you can do is waiting.

 

Q: Can I modify the order after it has been submitted online?

A: Once you placed orders successfully, you cannot modify the order by yourself. But, if it has not been invoiced or shipped, you can contact us to accommodate certain modifications (shipping address, payment type, or packaging) to the order.

 

Q: What is your return policy?

A: Please click here to see Return Policy.

 

Q: What is my order status?

A: You can check your order status at “My Account”,and then select “My orders”.Then you will see all your order status.

 

Q: How can I cancel my order?

A: Most of our orders can be cancelled up before they are shipped. After placing the order, and if your order status is “Processing”, you can contact us to cancel your order. However, if the order status has been shipped out, it cannot be cancelled any more.

 

Q: I have not received my order yet!

A: First you can sign in your account on our website to track the order, if it is still shipped, you should check how long the order have taken already. Then you can refer to the shipping time we give. Sometimes it may delay due to various situations. If the order has delayed for a long time, please contact us.

  

Q: How do I know if an item is in stock?

A: When you select an item, you can easily see the stock availability when you choose the required quantity. And if it is out of stock when we are processing your order, we will contact you immediately.

 

Q: Which payment methods do you accept?

A: We accept all credit cards and western union. 

Note: If you need pay with western union, please contact us and send you payment information after you placed an order and completed the transfer.

 

Q: What if a part is missing in the package?

A: First please check all of the packages you received in accordance with your order list. Once you find you are missing some items inside the package, please contact us to verify it at once.

 

Q: Can I combine orders to be shipped together?

A: Orders can be combined only if they have not been invoiced or shipped. So if you want to combine your orders, you can contact us for more information.

 

Q: How do I return or exchange the products?

A: If you have checked our Return Policy already, you can contact us and ask for detail return or exchange information like return address, recipient, contact number and so on.

 

Q: Does my shopping cart delete or save when I log out of my account? 

A:   Products in your shopping cart will remain intact while you login and logout until you actually place your order. Please note that placing items in your cart does not secure that product for you in inventory.